Terradyne Software

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Building a Better World, With Integrity

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At Terradyne Software, we are concerned about customer privacy. We believe in maintaining the privacy of information we obtain in the normal course of providing our services. While we are working hard to serve you in new and exciting ways, our commitment to maintaining your privacy remains as strong as ever.

The Information We Obtain and How We Use It

The information we obtain from you is generally necessary for us to provide your services and design new services for your future use. For example, we need to know your name, address and the services you buy from us to properly provide and bill for those services. When you call us, our representatives pull up your records and may refer to your bill, your calling patterns, and other information we have to answer questions you may have or recommend how we can best serve you.

We may also use information in our records to protect our customers, employees or property - for instance, to investigate fraud, harassment or other types of unlawful service activities involving Terradyne Software or other companies that we do business with. In some cases, it may be necessary to provide this information to the government or third parties who make a lawful demand for it.

We share information within our Terradyne Software companies to enable us to better understand our customers' product and service needs, and to learn how to best design, develop, and package products and services to best meet those needs. Like any large business, we may structure our company to include a number of smaller companies.

Accuracy of the Information We Hold

We want to make sure the information we obtain and use about customers is accurate. To that end, we strive to verify that our customer records are correct.

Security and Accountability

We have information systems that collect and store customer information in addition to systems that store our own business records. These systems have different types of security as appropriate for the information stored. Terradyne Software requires employees to keep customer information confidential and we hold them accountable for their actions.

Disclosure of Information Outside Terradyne Software

As a general rule, without your permission, Terradyne Software does not release confidential customer information to unaffiliated third parties unless we have a business relationship with those companies where the disclosure is appropriate. For example, we may hire outside companies as contractors or agents; or we might be engaged in a joint-venture or partnership with a company. We provide information to these other companies only as needed to accomplish our business objectives and the companies are bound by requirements to keep Terradyne Software customers' information confidential.

There are exceptions to the general rule. For example, we might provide information to regulatory or administrative agencies so that they can accomplish their regulatory tasks (for example, responding to a customer complaint) or to maximize the efficiencies of our own processes (such as getting mailing addresses correct, for example). Other disclosures will be driven by legal requirements imposed on Terradyne Software. Terradyne Software complies with "legal process," such as a subpoena or court order or other similar demand, associated with either criminal or civil proceedings; and, if not prohibited by the legal document, we will advise you of the demand.

Disclosure of Account Information

If you tell us in writing to release your account information, we will do so and provide that information to the person you tell us to.

Your information is released to other companies when you give us your permission or when they advise us they have your approval to access the information. This most often occurs with respect to a sale of service they want to make or have made to you. Unless we are advised that permission from you has been granted, we do not release the information.

Other companies may use Terradyne Software to bill for their charges. In that case, they provide us with information about you and we bill you on their behalf. In turn, we provide them with non-sensitive information about your service.

Disclosure of Customer Telephone Numbers, Names and Addresses

Telephone number, name and sometimes address information is "released" by Terradyne Software in different ways. It is sometimes released as "lists" to entities that are entitled by law to receive the information or which have entered into contracts with Terradyne Software to receive it. The information is sometimes released through the network "transactionally". Sometimes the information is provided in reports to those persons who are being called by you and want to know more about who is calling them and when.

Privacy Over the Internet

Terradyne Software sets high standards and has a strong commitment to protect customers' privacy on all of its Web sites. We pledge that as we gather and use information about you, we do so responsibly.

Cookies: Some of Terradyne Software's Web sites may use "cookies" to improve our level of service and speed up the delivery of information to our visitors. Cookies are lines of text that are transmitted to your Web browser when you click on a site. They provide a way for a server to recall a previous request or previous registration, or to keep track of a transaction as it progresses, so that information does not have to be repeated. Your browser stores the information on your hard drive and when you return to that site later, the cookie is transmitted back only to the servers that originally sent it to you. To be notified when you are about to receive a cookie you can configure your browser to alert you when a site is attempting to send you a cookie and at that time you will have the option of refusing the cookie. You can check your hard drive for cookie files in a "cookies" folder for Internet Explorer, a "cookies.txt" file for Netscape, and under "magic cookies" on a Macintosh.

Advertisers that serve ads on our Web sites may also use their own cookies. These cookies collect their own information independent of Terradyne Software. You can disable this cookie capability through your browser(s).

How online information Terradyne Software collects is used: The only individually-identifiable information Terradyne Software obtains about individual visitors to our Web sites is information supplied voluntarily by the visitor. This means that you can visit our Web sites without telling us who you are or revealing any information about yourself. To gauge the effectiveness of our Web sites, we do collect some non-individually-identifiable generic information about our visitors. Our Web servers automatically recognize a visitor's Internet service provider, the IP address, the domain name, the type of browser, and the operating system. In addition to, which pages are viewed on our sites, the Web page you were on when you link to our sites, how much time a visitor spends on each page and other information related to the operation and interaction of Terradyne Software Web sites. This information does not reveal a visitor's identity. We aggregate this information and use it to evaluate and improve our Web sites.

You can choose to provide individually-identifiable information to Terradyne Software in a number of ways through our Web sites - by ordering a service from us, sending us email, registering to receive news or information, applying for a job, or entering a contest. When visitors supply information about themselves for a specific purpose, Terradyne Software uses the information for that purpose (such as to provide the information the visitor has requested or to consider a visitor for a particular job). In addition, when visitors use our Web sites to order services, or to request information about our services, we may use the individually-identifiable information as we would use the same information obtained off-line - for example, to evaluate your service needs and contact you regarding additional services you may find useful.

A user may choose to provide us individually-identifiable information to customize a personal home page. We use this information to better understand and serve our customers, but we do not share that information outside of Terradyne Software. This information may be compiled on an aggregated basis and shared with our advertisers or business partners.

As part of our ongoing efforts to improve our service, we or someone acting on our behalf may monitor Internet activity. This means that a user's session may be tracked, but the user will be anonymous. This process does not capture or transmit any personally identifiable information and the anonymous or aggregated information may be provided to third parties for other purposes.

We do not sell or disclose individually-identifiable information obtained on-line about our visitors, to anyone outside of Terradyne Software except as described above (when Terradyne Software is in a business relationship with an unaffiliated party and then under confidentiality restrictions) unless you specifically authorize it, it is required by law (including the service of subpoenas or court orders in either civil or criminal lawsuits), or disclosure is necessary to protect the safety of customers, employees or property. If you provide individually-identifiable information to us in the context of an event Terradyne Software sponsors with another company, such as a contest, or if you register on a co-sponsored site or feature, you may also be providing the individually-identifiable information to the co-sponsor. This will be made clear to you before you submit the information and you can decide whether or not to participate.

The Terradyne Software Web sites may contain links to other sites. We are not responsible for the content or privacy practices employed by other sites. Other Web sites may have different privacy policies or no policy. Users should review the privacy policies of any Web site before providing personal information.

E-Mail Communications: Terradyne Software, or those with whom Terradyne Software has a business relationship, will use email to communicate with our customers, respond to visitors' emails, or to inform about events or new products. Terradyne Software will not send commercial solicitation via email to individuals who request it not be sent.

Children: Terradyne Software does not currently target its online services to children under 13 years of age; and Terradyne Software has no intention of collecting any information from children under 13 years old. However, some of our sites do contain links to content providers that collect such information. These companies are expected to comply with all laws pertaining to the collection of information from children. Because the Internet offers open access to a wide range of information, it is important that parents supervise and prevent access to inappropriate content, email or chat sessions.

To improve the services it can offer you, Terradyne Software may opt to expand its capabilities for obtaining information about users in the future. Terradyne Software will update this privacy statement continually to ensure that you are aware of developments in this area.

Terradyne Software is committed to maintaining the privacy of customer information and it is a priority.

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